Refund and Returns Policy

Effective Date: January 15, 2025

At Holid Royal, we are committed to providing our customers with the highest-quality wristwatches and exceptional service. Your satisfaction is our top priority, and we want to ensure that your shopping experience with us is seamless and enjoyable. If for any reason you are not completely satisfied with your purchase, we have a straightforward and transparent Refund and Returns Policy to guide you through the process.

Please take a moment to carefully review the full details of our Refund and Returns Policy. By purchasing from Holid Royal, you acknowledge and agree to the terms and conditions outlined in this document.

1. Eligibility for Returns

We strive to make returns as easy as possible, but to ensure a smooth process, there are certain criteria that must be met for eligibility.

1.1 Timeframe for Returns

  • Returns must be initiated within 30 days from the date of purchase. If more than 30 days have passed, we unfortunately cannot process a return, unless the item is defective or damaged during shipping.

1.2 Condition of the Product

  • The item must be unused, undamaged, and in its original packaging.
  • Products should be returned in the same condition they were received. The item must not have been worn, altered, or modified in any way.
  • All original tags, accessories, and documentation that came with the item must be included in the return.

1.3 Proof of Purchase

  • To complete the return, we require proof of purchase in the form of the original receipt, order confirmation, or email confirmation of the purchase. Without this, we will not be able to process the return.

2. Non-Returnable Items

We do our best to ensure the quality of the products we sell. However, the following items are non-returnable under any circumstances:

2.1 Damaged Due to Misuse

  • Items that have been damaged due to misuse, mishandling, or unauthorized repairs are not eligible for return.

2.2 Final Sale Items

  • Products marked as Final Sale or purchased during promotional periods (such as clearance sales, seasonal discounts, or special offers) are non-returnable. These items are not eligible for exchange or refund.

3. Refund Process

Once your returned item has been received and inspected, we will process your refund in a timely manner. Please read the details below to understand how our refund process works.

3.1 Refund Approval

  • Refunds will be processed to the original payment method used for the purchase, unless otherwise requested and approved.
  • We will inspect the returned product to ensure that it meets the eligibility requirements before approving your refund.

3.2 Refund Timeline

  • Approved refunds will be issued within 7-10 business days from the date the returned product is received and inspected.
  • Please note that your financial institution or payment provider may take additional time to process the refund.

3.3 Non-Refundable Shipping Fees

  • Shipping fees are non-refundable unless the return is due to a defective item or an error on our part (such as sending the wrong item).
  • If you were provided with free shipping on your original order, the return shipping fee may be deducted from your refund.

4. Steps for Returns

To ensure your return is processed quickly and efficiently, please follow these steps:

4.1 Contact Us to Initiate a Return

  • To initiate a return, please contact our Customer Support team by emailing us at info@holidroyal.click or calling (646) 336-7281.
  • Include your order number, a brief explanation of why you want to return the product, and any relevant information.

4.2 Approval and Return Authorization Number (RAN)

  • Our team will review your request and, if approved, we will provide you with a Return Authorization Number (RAN).
  • The RAN must be clearly marked on the outside of the return package to help us process your return promptly.

4.3 Ship the Product Back

  • Once you have received your Return Authorization Number (RAN), carefully package the item in its original packaging along with any accessories or documentation it came with.

  • Ship the item to the following address:

    Holid Royal Returns Department
    454 W 22nd St,
    New York, NY 10011
    USA

  • Important: The RAN must be clearly visible on the return package. Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.

4.4 Inspection and Refund Process

  • Once we receive the returned product, we will inspect it to ensure it meets our return criteria.
  • If the return is approved, we will initiate the refund to the original payment method within 7-10 business days.
  • If the product does not meet our return criteria (e.g., it is damaged or missing accessories), we may refuse the return or offer a partial refund.

5. Exchanges

At Holid Royal, we do offer exchanges, but only for defective or incorrect items. If the item you received is damaged or incorrect, we will be happy to exchange it for the correct product or issue a full refund if an exchange is not feasible.

5.1 Exchange Process

  • To initiate an exchange, please follow the same return process outlined above. Once we receive the returned product and confirm the issue, we will either exchange it for the correct item or issue a full refund to your original payment method.

6. Damaged or Defective Products

If you receive a damaged or defective product, we want to make it right as quickly as possible. Please follow these steps:

6.1 Notify Us Within 48 Hours

  • If the product you received is defective or damaged during shipping, notify us immediately within 48 hours of delivery.
  • Contact our customer support team at info@holidroyal.click or call (646) 336-7281. Please include photos or videos of the damage, as well as any other relevant details.

6.2 Resolution Options

  • We will offer you either a replacement or a full refund, at no additional cost to you.
  • We will also cover the cost of return shipping for defective or damaged products, and will arrange a prepaid shipping label if necessary.

7. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return or exchange, please contact us: