Sales Policy

Effective Date: January 15, 2025

Welcome to HolidRoyal, your destination for premium luxury wristwatches. We take pride in offering a seamless shopping experience and exceptional customer service. This Sales Policy outlines the terms and conditions that govern the purchase of products from https://holidroyal.click/. By placing an order with us, you agree to these terms. Please read carefully to ensure you fully understand your rights and responsibilities.

1. General Terms

  • Acceptance of Terms: By purchasing from HolidRoyal, you agree to comply with the terms outlined in this Sales Policy.
  • Product Availability: All orders are subject to product availability. While we strive to keep our inventory updated, some items may occasionally become unavailable due to high demand. If an item is out of stock after your order is placed, we will notify you promptly and offer:
    • A full refund for the unavailable item.
    • The option to select an alternative product of equal or greater value.
  • Custom and Personalized Orders: Custom or engraved items are non-refundable and non-exchangeable unless defective or incorrect.

2. Payment Methods

To make your shopping experience secure and convenient, we accept a variety of payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express
  • PayPal: A trusted and secure payment gateway
  • Bank Transfers: Ideal for high-value purchases

Payment Process

  • Payments must be completed in full at the time of purchase.
  • Orders will not be processed or shipped without successful payment confirmation.
  • Secure Payment: All transactions on HolidRoyal are processed through secure, encrypted payment gateways to protect your financial and personal information.

3. Shipping and Delivery

We offer reliable and efficient shipping services worldwide, ensuring your luxury timepiece reaches you safely and promptly.

Shipping Locations

  • We ship to both domestic and international destinations.

Shipping Costs

  • Shipping fees are calculated during checkout based on the delivery address and shipping method chosen.

Delivery Times

  • Domestic Orders: Processed within 1-2 business days and typically delivered within 5-7 business days.
  • International Orders: Delivered within 10-14 business days, depending on the destination and customs processing times.

Tracking Information

Once your order is shipped, you will receive an email with a tracking number, allowing you to monitor the status of your shipment.

Shipping Delays

While we strive to meet estimated delivery times, delays caused by carriers, weather, customs, or other unforeseen circumstances are beyond our control. If your shipment is delayed, please contact us, and we will assist in resolving the issue.

4. Returns and Refunds

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

Eligibility for Returns

  • Products must be returned within 30 days of delivery.
  • Items must be in their original, unused condition, with all packaging, tags, and documentation included.

Refund Process

  • Refunds will be processed within 7 business days of receiving the returned item.
  • Refunds will be issued to the original payment method used during purchase.

Non-Refundable Items

  • Personalized or engraved watches cannot be returned or refunded unless defective or incorrect.

Return Shipping

  • Customers are responsible for return shipping fees unless the product is defective or incorrect. We recommend using a trackable shipping service for returns.

To initiate a return, please contact our support team at info@holidroyal.click with your order details.

5. Warranty

We stand by the quality and craftsmanship of our products.

Warranty Coverage

  • All watches come with a 2-year warranty that covers manufacturing defects.

Exclusions

  • The warranty does not cover damage caused by:
    • Misuse or negligence
    • Accidents
    • Unauthorized repairs

How to Claim Warranty

  • To file a warranty claim, contact us at info@holidroyal.click with proof of purchase and details of the issue. We will guide you through the process to ensure a smooth resolution.

6. Pricing and Promotions

Transparent Pricing

  • All prices listed on HolidRoyal are in USD (United States Dollar) and are final.
  • Prices include applicable taxes unless stated otherwise.

Promotions and Discounts

  • We occasionally offer exclusive promotions and discounts. These are valid for the specified period only and cannot be combined with other offers unless explicitly stated.

Pricing Changes

  • Prices are subject to change without prior notice. The price applicable at checkout will be honored for your order.

7. Customer Support

At HolidRoyal, we are committed to providing exceptional customer service. Whether you have a question about your order or need assistance with a product, our support team is here to help.

Contact Us

Our customer support hours are Monday to Friday, 9:00 AM – 6:00 PM (EST).

8. Updates to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be published on this page with an updated Effective Date. Customers are encouraged to review this policy periodically to stay informed of any updates.

9. Governing Law

This Sales Policy is governed by the laws of the state of New York, United States. Any disputes or claims arising from purchases made through HolidRoyal will be resolved in accordance with New York state law.